Professional Services and Support

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IoEworX offers comprehensive packages from consultations to program management and guarantees ongoing support services for your business. Our experienced Professional Services team is comprised of highly trained engineers who are committed to providing our customers and partners with outstanding value.

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Services Overview

The IoEworX Professional Services team has completed several successful customer implementations that will ensure that your project is implemented quickly and to your full satisfaction. We offer a variety of services to match your specific needs because we know that every customer is unique.

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• Solution Consultation – We know there are many options a customer has to review when looking for products to meet specific needs.  An undertaking that often takes as much work as the processes of procurement, design, and deployment. IoEworX Solution Consultation leverages our years of experience and collected best practices to help streamline those challenges and engineer systems to fulfill each use case.

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• Solution Design – Every successful project begins with a Solution Design. This is the first critical path task to complete when investing in complex RFID systems. Through onsite workshops, our solution experts will work with your team to clearly identify, define, and prioritize your business problems. The outcome of these workshops is a concise plan outlining the most efficient application to solve each use case; while addressing any expected limitations, risks, deliverable milestones, and overall goals.​

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• Project Implementation – The IoEworX project methodology always begins with a Solution Design. This ensures a smooth Project Implementation; that considers how the final solution will achieve your business goals. At the forefront of communication our certified PMP will express expected uses of resources, onsite conditions and effect to Radio Frequency (RF) spectrum, and milestones meet and exceed your expectations during deployment, testing and turnover.​​

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• Program Management and Solution Assessments – IoEworX realizes needs change as quickly as emerging technologies. Program Management offers an ongoing service that provides customers with a dedicated point of contact to oversee and optimizes solution scopes of work long after initial completion. This service helps proactively manage the system and reduce your need to have on-staff experts. Solution Assessments are regularly scheduled onsite workshops conducted in conjunction of Program Management efforts for existing users to further user training, share best practices, identify areas for improvement, and solution expansions.

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• Technical Support – IoEworX believes that after installation Technical Support is key building long lasting relationship. Our experts are available to remotely aid your needs from upgrades to functionality questions.

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